Repair Process

Pennington Collision has a ten step process when working on your vehicles.


Step 1: Free Estimate

During the estimate process, your vehicle will be inspected and data will be entered into an estimating computer program following industry standards. This computer program gives current part prices, should any parts need to be replaced on your vehicle. The data is then compiled into a written estimate. Please keep in mind that not all the vehicle damage can be seen right away because some damages are not visible/recognized until the vehicle is disassembled.

Step 2: Insurance Approval

Once you have obtained an estimate from us your insurance company will review the estimate. There may be some negotiations about the price and the work being done to the vehicle. The insurance company may also decide if the vehicle is even repairable. Once the insurance company approves the work the actual repair process will start.

Step 3: Order Parts

At this time all the parts are ordered. Sometimes your vehicle may require a special order, which will be filled as soon as possible. Some parts may arrive very quickly while other parts may take a while. The repair process will not begin until all crucial parts have arrived.

Step 4: Disassembly

During the disassembly process hidden damages can be found and inner structure repairs can be determined. The insurance company may want to re-inspect the vehicle. At this time, additional parts may be ordered.

Step 5: Structure Repair

Once your vehicle is returned to the factory specification, a computer-based measuring system is used to analyze the frame of your vehicle. Additionally, a measuring system is used to monitor your vehicle in all the phases of the structure repair process. This system assures that your vehicle is receiving accurate repairs.

Step 6: Body Repair

During the auto body repair process necessary external panels and metal finishings are replaced. Your vehicle is starting to look like new.

Step 7: Paint

The preparation of the paint process is very important. All panels are prepared for paint, primed, and then sealed to assure adhesion when the final top coat color and clear coats of paint are applied.

Step 8: Reassembly

The final moldings and detail pieces are put back on the vehicle. All systems of the vehicle are checked at this point and your vehicle is almost ready!

Step 9: Detailing

During the repair process your vehicle can accumulate a lot of dust from all the repairs. Your vehicle will be cleaned inside and out. It will also be road tested to assure that everything is working properly. A final inspection of your vehicle is done to ensure that it is restored to its pre-accident condition.

Step 10: Completed

Delivery is the last step in the repair process. When you arrive to pick up your vehicle, final paper work is completed, the bill will be explained, and you will leave in the newly restored vehicle!